Incompetance and bad servise

<p>I have had my edgars account for a few years, on Saturday I went to Edgards Key West to change my club card benifits and add a family funeral cover to my account, I was met by a gentleman Douglas who didnt know what he was talking about, he coudn't tell me what the difference was between the club memberships, whether i had a funeral cover on my account or how to apply for either of these.</p> <p>After waiting for him to assist me for 15minutes he had me walk up and down the store in order for him to ask assistance from other staff members.</p> <p>We ended up going to the phone line after walking up and down the store with no help whatsoever for about 20minutes.</p> <p>He phoned the customer care line and as soon as he passed the phone to me the person on the other side put the phone doen.</p> <p>This is not the type of servise I want from a company , this is also not the first time myself or someone in my family has had an issue with Edgards</p>