MH
Mahomed H
1 reviews | Active since Feb 2011
24 Oct 2016, 08:26
inappropriate deceit, unknown charges
<p>Greetings one is being billed with unknown charges and this is unacceptable. One has not been enlightened by Edgars of double service fee charges or any service fee from inception. Suddenly they have changed my statements from postal to email and never received this. Upon receiving this months statement to my surprise one is being charged unknowingly. Have not given any one permission or neither was i informed of theae charges or any. Always pay my account on time regardless. Would like to ve compensated for the unknown charges or fees debited to ky account from inception. Would like to pay my outstanding balance and close my account. The onus is Edagars when updating their fees and charges to the account. To notify the consumer instead of assuming and wanting automatic knowing.</p>
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
24 Oct 2016, 13:10Thank you for bringing this matter to our attention. Please note that the service fee will not be levied to your account without your authorisation, you signed and accepted the service fee on the 11/09/2016 at Edgars Mall of Africa.
Once the service fee has been signed for ,the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent.
Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly.
In addition all customer have received communication that Edcon will now be charging a service fee this was written on you statement a month before Edcon could start charging the service fee on accounts.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply24 Oct 2016, 13:10
Official
Thank you for bringing this matter to our attention. Please note that the service fee will not be levied to your account without your authorisation, you signed and accepted the service fee on the 11/09/2016 at Edgars Mall of Africa.
Once the service fee has been signed for ,the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent.
Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly.
In addition all customer have received communication that Edcon will now be charging a service fee this was written on you statement a month before Edcon could start charging the service fee on accounts.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,