Inability to resolve ***/GO

Inability to resolve a problem (reference number ***/GO)<br> <br> I do not believe such unreliable and useless *********** service. <br> <br> After making numerous visits to Edgars stores, as well as making various calls to call centre and sending complaining E-mails still there is no resolution.<br> <br> On 26/02/2015 Aviwe Nyhweba (Customer Services Admin Team Manager) sent me an e-mail to acknowledge that she has sent an instruction to all the credit bureaus to update my account profile <br> <br> I called your Client Care department today and i was told that Aviwe Nyhweba did not do a proper ITC Upadate request.<br> <br> I actually thought a senior customer services handler will take ownership and sort this out. However i was wrong.<br> <br> I have to incur the expense of making calls, sending e-mails as well as traveling to different places just to have my Edgars account closed and ITC to update.<br> <br> I just don't understand why you guys repeatedly lie, hang up calls, place calls on-hold for longer minutes, promise to get back to me but never do so.<br> <br> When i opened my Edgars Account you agree to maintain accurate, complete, and up-to-date information in my Account Profile. Please take ownership and do right.