Inability to get through to anyone to assist

My Edgars account was closed on the 25th of February 2015. However we are now almost in August and there is a specified amount that reflects on my credit records with Edgars Stores Limited. <br> <br> FNB has advised me that this can only be rectified with Edgars directly as the credit agreement lies with them. <br> <br> The call centers require you to enter your Edgars account number or ID number before you can speak to an operator and since the account has been cancelled - this is not accepted by the automated system and there is no possible way to get through to someone to assist.<br> <br> If you get through to someone they are unable to assist you and put you back through to a call center.<br> <br> Very poor customer service- clearly becoming the norm. Fortunately I insisted on a letter confirming that the account was settled in full and that it was closed in February. <br>