In efficient Edgars

I went to open an edgars account on 3 days ago. So there is a new process in place and you cannot open an account the same day, which is rather disappointing. By anyway I handed in all the requested documents and was told I would receive an sms when I was approved and then I will have to come an fetch my card. When I asked how long will it take, I was just told anytime from today....isn't that vague. But anyway I did my own research and read that it should take 2-3 working days. It is the 3rd working day and no sms or contact received. So on the edgars website they give you a number to call for queries. And I called!! Only to be told that they cannot assist me cause they I am calling from my private number and not any of the edgars store. So why give a number to call if they cannot assist. And I need to go the store multiple times just to open an account. So if I app**** online....would I still need to go to a store just to enquire. The whole opening an account process is rather annoying and time consuming. Not efficient at all.