IN ABSOLUTE TEARS!!

I placed an Online order at netflorist for a Valentine's Delivery and made payment using mmy Edgars Thank U Card. Payment was successful, however, I received no receipt or order number from Netflorist. I called in to Netflorist and they advised they had received no payment. I called Edgars/Edcon and the lady advised that payment takes a while to process and I should follow up the next day- today. I followed up today with Netflorist and they cannot pick up any order placed. I called Edgars/Edcon and they state the payment was successfully released. Netflorist still cannot pick up anything so they request I get a proof of payment from Edgars.I have been called Edgars ALL day to get some sort of proof of payment. Every time I do, I am told that department cannot assist and they give me another number to call. I have called FOUR different numbers and just get passes on from one person to the next. I am in absolute tears as not only is my Valentine’s day surprise totally ruined for tomorrow but I am just not getting any assistance from any parties.

I would just like a proof of purchase or invoice or SOMETHING to prove my order so that I can get refunded…

All numbers dialled- ***; ********** ; ********** and ***and no one is able to assist. One lady even promised to call me back by 10AM today and didnt...