KH
Keryn H
1 reviews | Active since Jun 2015
02 Jun 2015, 15:02
Improve your customer care!
Edgars Gateway has the worst customer care/returns department! You wait for +- 15 minutes in the queue which is only about 2 people long. With only 2 tellers max assisting people! I went to open an account which was the worst mistake as it took over an hour! A job which should only take about 15mins. Don't Edgars advertise how quick it is to open an account? The person opening my account hardly knew how to use a computer and I had to spell out basically every word more than once- you need competent people doing customer service jobs! I have been to many other customer services at many other stores and Edgars Gateway is the worst by far-they are extremely slow and the employees don't seem like they even want to help you! It makes me never want to buy from their store again!
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Replies (1)
Edgars's replyOfficial
03 Jun 2015, 15:45Hello ke03,
Thank you for bringing this matter to our attention. It is such feedback that helps us to improve on our shortcoming, thus management was notified of this query. The store manager will make for certain that the floor is monitored and the consultants are rendering excellent service. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. It is such feedback that helps us to improve on our shortcoming, thus management was notified of this query. The store manager will make for certain that the floor is monitored and the consultants are rendering excellent service. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply03 Jun 2015, 15:45
Official
Hello ke03,
Thank you for bringing this matter to our attention. It is such feedback that helps us to improve on our shortcoming, thus management was notified of this query. The store manager will make for certain that the floor is monitored and the consultants are rendering excellent service. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. It is such feedback that helps us to improve on our shortcoming, thus management was notified of this query. The store manager will make for certain that the floor is monitored and the consultants are rendering excellent service. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,