LB
Lawrence B
1 reviews | Active since Oct 2009
09 Sept 2015, 10:10
Impossible to get any service
This is the second time I am complaining about the same issue on hellopeter about edgars. The first time Edgars responded saying they \couldn't"get in touch"
Helpful (0)
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Replies (1)
Edgars's replyOfficial
11 Sept 2015, 11:17Hello chazzer23,
Thank you for bringing this matter to our attention. We can understand the frustration and how disappointed you are and for that we sincerely apologise. Please be advised we have liaised with Lebo and she doesn't want the number anymore because she has already updated her new mobile number with her bank. This type of service does not indicate our standards and it needs to be addressed. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. We can understand the frustration and how disappointed you are and for that we sincerely apologise. Please be advised we have liaised with Lebo and she doesn't want the number anymore because she has already updated her new mobile number with her bank. This type of service does not indicate our standards and it needs to be addressed. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***
Edgars's reply11 Sept 2015, 11:17
Official
Hello chazzer23,
Thank you for bringing this matter to our attention. We can understand the frustration and how disappointed you are and for that we sincerely apologise. Please be advised we have liaised with Lebo and she doesn't want the number anymore because she has already updated her new mobile number with her bank. This type of service does not indicate our standards and it needs to be addressed. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. We can understand the frustration and how disappointed you are and for that we sincerely apologise. Please be advised we have liaised with Lebo and she doesn't want the number anymore because she has already updated her new mobile number with her bank. This type of service does not indicate our standards and it needs to be addressed. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***