Impossible to close ur PAID UP account !!!

So I've had my Edgars account for almost 10 years... But since there credit has been taken over by RCS it has been impossible to recieve statements or any info regarding my account. So I decided to embark on the nightmare journey of trying to close the account... It started with me doing the logical thing and going to the store to make my final payment. The call was made and I was given my settlement, paid it and was told I would get a confirmation email within 5 working days... 2 weeks later no email had come through so I decided to call RCS and find out what was going on. I was then told that I hadn't followed the proper procedure and that there has been no request to close my account. Since this was obviously my fault and not the staff in the Edgars store I decided to stay calm and do it over the phone. Like I should have known in the first place... (all hapend late Nov early Dec) So all is sorted now u would think... Its now almost been a month later (still no email from RCS confirming the account has been closed) I decided to call again.... Lucky geuss the account still has not been closed because I have R130 outstanding that was debited in Jan... Almost a 2 month exercise and I am in exactly the same position... Ive again been told to wait 5 days and now owe them money because the account is still open....

Absolutely terrible customer service, I wouldn't recommend opening an account with them unless u like endless headaches....