IMPOSSIBLE TO CLOSE ACCOUNT -UNAUTHORIZED CLUB CHARGE

See email to Edgars CEO - to which I received no response to the 7 points raised - Edgars makes it impossible to close accounts and their service levels are worse than pathetic. If there was an option for ZERO that's what I would rate them.

From: Logan Naidu Sent: Friday, April 12, 2019 8:14 PM To: ********** ********** Subject: URGENT *** URGENT *** Edgars Account Query - Ac No ********** ********** 94218

The CEO EDGARS

I called personally at your store last month in Durban to cancel my account. With every other company, a direct request, in person, would be sufficient to close an account. However, I was told to call a number ***. I advised your staff member I will be in India and was told that’s the number to call. I tried on numerous occasions to call. Eventually I called the number +27 11 ********** (obtained from the Edgars site). The call centre lady told me I cannot close the account as there was a balance of R50. This was the club fee that was added after I requested the Durban office to close my account. This is unacceptable. Firstly, I never signed on for the Club membership. Secondly, if I signed on originally when the account was opened, it would have been cancelled years ago.

I hereby INSTRUCT Edgars to immediately:

1. Close my account 2. Reverse the R50 charge for club membership 3. Send me proof of request to be part of the Club 4. Stop making it impossible to close an account 5. Send me the contact details of Edgars GM/CEO as I intend to raise my concerns with them. 6. Failing the above, kindly send me the contact details of the regulator for your industry, example an Ombud/Consumer Council. I intend to raise a complaint against Edgars on my issue specifically and to investigate Edgars practice of making it virtually impossible for customers to close accounts.

Kindly acknowledge receipt of this communication.

Logan Naidu CFP®

See response received from an administrator:

From: ********** ********** Sent: Friday, May 3, 2019 5:11 PM To: Logan Naidu ********** ********** Subject: URGENT *** URGENT *** Edgars Account Query - Ac No ********** ********** 94218

Good Day Mr Naidu Account Number: ********** ********** 94218 In response to your email received, please note that we are unable to close the account as it has a balance of R50.00. Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.