Impossible to cancel Edgars club fees

I have requested the branch to cancel my club fees several times to no avail. I then have to pay a service fee because the club fees are outstanding. So now I want to close my account. Last week the uninterested lady at Eastgate Edgars advises there is a balance outstanding of R31.60 so I cannot close the account- the amount relates to the Club fee- which I told her I do not want. I pay the R32 by EFT and phone today to close the account. Lo and behold a new Club fee is payable before I can close the account. An ex staff member once mentioned that the staff are trained not to accept cancellations. Edgars will lose another customer now. Please close my account!