I'm still waiting for my delivery after 13 days dear Edgars

Dear Edgars. As per your private reply delivery was promised on 14 December 2019. It is now 20:06 on 14 December and delivery has not been made!!! Your call centre agents are useless, Steve promised me delivery before 13:00 today, he by the way has not gotten back to me about the query email he sent to the beloved online team since Thursday. I am also still awaiting a response from Linda (apparently a manager) who says she sent the courier company an email on Thursday as well and promised me feedback within an hour. Then there's Lerato and Tebego, seems like Tebego is the only one to have a contact number for the online/courier team and they promised delivery before 13:00 today. I was not meant to work today but went in just to wait for my parcel to arrive as I needed it for this weekend! Then there's Mandla, the cherry on the top, who I called at 12:30 to follow up on the delivery and he told me to "just wait until 1pm because it's not yet 1pm", and that he couldn't help in any way because they have no contact with and know nothing about the couriers. WHAT IS THE POINT OF THE CALL CENTRE BEING THE ONLY POINT OF CONTACT FOR ONLINE ORDERS IF THEY ACTUALLY CAN'T HELP AT ALL??? But then he decided to promise me a full refund should the order not arrive on time. No surprise it didn't! And of course whenever I ask to speak to a manager I get put on hold for 10 minutes only to be told there's no managers available.

No one can provide any info for me to contact the couriers myself and neither can they say for certain if this is ever going to be delivered. How do you take peoples' money and not keep to your promise? No wonder the company is falling.

So where to from here Edgars? Is my order ever going to be delivered or am I going to get an IMMEDIATE refund? A reply is urgently awaited.

U may refer to my previous complaint dated 12/12/2019 for any other info you require