SB
Simon B
1 reviews | Active since Jan 2016
04 Jan 2016, 20:53
Im being ******
My full report on this ongoing event does not fit here > Let me sum it up<br> Tablet bought with insurance. Tablet stopped working. Gave tablet to Edgars Montana 28/10/2015.<br> Today is 04/01/2016 (Seems long dont it). We were promised tablet will be repaired . Did not Happen . went to store on numerous occasions, every time we were given a different excuse, every time we were promised feedback which never happened.been paying insurance for something we dont have for 3 months now . Why ? we pay you for service . Where is that service I pay for. Today we were told the device is missing and yet nobody can help us . What type of measures do i have to go to just to get what i pay for with the money that i work for ?Only thing i got for my money is excuses and not even very good ones. Is it now time for extreme measures because you just dont care ?My claim number is TC***. person who iniated claim Emmanuel. I have a full report with details for who wants it.<br>
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Replies (1)
Edgars's replyOfficial
05 Jan 2016, 14:38Hello sjbeukes,
It's with great displeasure to hear about your overall service experience.
Having an insurance linked on your account should have not been so frustrating and time consuming for you. Please accept our sincere apologies for any frustrations that have occurred due this incident.
Please be advised that your query has been escalated to the stores management team and the regional manager to review and provide a suitable resolution to your query. Feedback will be communicated directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It's with great displeasure to hear about your overall service experience.
Having an insurance linked on your account should have not been so frustrating and time consuming for you. Please accept our sincere apologies for any frustrations that have occurred due this incident.
Please be advised that your query has been escalated to the stores management team and the regional manager to review and provide a suitable resolution to your query. Feedback will be communicated directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply05 Jan 2016, 14:38
Official
Hello sjbeukes,
It's with great displeasure to hear about your overall service experience.
Having an insurance linked on your account should have not been so frustrating and time consuming for you. Please accept our sincere apologies for any frustrations that have occurred due this incident.
Please be advised that your query has been escalated to the stores management team and the regional manager to review and provide a suitable resolution to your query. Feedback will be communicated directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It's with great displeasure to hear about your overall service experience.
Having an insurance linked on your account should have not been so frustrating and time consuming for you. Please accept our sincere apologies for any frustrations that have occurred due this incident.
Please be advised that your query has been escalated to the stores management team and the regional manager to review and provide a suitable resolution to your query. Feedback will be communicated directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,