NB
Nicolene B
1 reviews | Active since Mar 2009
21 Nov 2015, 17:07
*******ly deducting monies without permission
On the end of September I saw a deduction for VIP club membership and immediately reported it at heidelberg malls Edgars. As far as i know this was supposed to be rectified as this was the feedback I received. I still want to see proof of either a signed document or recording of where I have given permission for this to be deducted. Please reimburse all the monies charged for this VIP club membership as I requested as i don want it and am not aware that I ever requested it. I am not in the country until 23-12-2015.
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Edgars's replyOfficial
23 Nov 2015, 12:28Hello Nicolene,
It is with great displeasure to hear that Club membership was enrolled on your account without your consent. That is totally out of line and against our Company standards and we would like to apologise for any frustrations occurred due to this incident.
Please be advised that your query is submitted to our regional credit office for investigation purposes. Upon their findings feedback confirming cancellation and a reversal will be communicated directly to you.
Please find your reference number below:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that Club membership was enrolled on your account without your consent. That is totally out of line and against our Company standards and we would like to apologise for any frustrations occurred due to this incident.
Please be advised that your query is submitted to our regional credit office for investigation purposes. Upon their findings feedback confirming cancellation and a reversal will be communicated directly to you.
Please find your reference number below:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Edgars's reply23 Nov 2015, 12:28
Official
Hello Nicolene,
It is with great displeasure to hear that Club membership was enrolled on your account without your consent. That is totally out of line and against our Company standards and we would like to apologise for any frustrations occurred due to this incident.
Please be advised that your query is submitted to our regional credit office for investigation purposes. Upon their findings feedback confirming cancellation and a reversal will be communicated directly to you.
Please find your reference number below:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that Club membership was enrolled on your account without your consent. That is totally out of line and against our Company standards and we would like to apologise for any frustrations occurred due to this incident.
Please be advised that your query is submitted to our regional credit office for investigation purposes. Upon their findings feedback confirming cancellation and a reversal will be communicated directly to you.
Please find your reference number below:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***