TS
Tony S

1 reviews | Active since Dec 2017

15 Dec 2017, 15:42

******* ******** airtime contract via Edgars.

I did a sim swop 2 weeks ago at Vodacom. Everything worked fine until 3 days ago when my simcard just went off air. I contacted Vodacom and the lady there told me that my pre paid number has now been changed to contract via EDGARS by RMCS. So EDGARS sold my details out to this ************ airtime company and EDGARS allowed them to hijack my prepaid number and now my number is being held to ransom because I cannot do a sim swop without RMCS consent! This is a load of bull. I went and closed my EDGARS account today because of this *******. After many calls all I hear is a vague promise of a return call from RMCS. The call center agents are very good at generating reference numbers. My numbers are ********** 380315 and ********** 380917 I am lodging a complaint with the National Consumer Commission on Monday. Also handing the matter over to my lawyer to sort out this mess.

0
Replies (2)
Edgars
Edgars's reply18 Dec 2017, 13:50
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the frustrations caused to you with the sim swap .Please be advised that your query has been escalated to our third parties and feedback will be provided to you . Your ***/GO

Kind regards

The Edcon Customer Experience Team

TS
Tony S's update19 Dec 2017, 21:53
Reviewer Update
Thank you EDGARS for sorting out this matter. I'm happy to say that I am back on pre-paid with no financial liability towards any third party airtime company. I appreciate.