MM
Mangie Mashaba-Mathebula
1 reviews | Active since Sept 2016
17 Jan 2017, 10:50
******* transactions
<p>On the 16/12/2016 I went to Edgars in Maponya. A lady from NCR approached me and my daughters and asked us if we have an account with edgars of which the reply was yes. She went on to tell us that she is there to protect the customers rights as there are some debits that goes through our accounts and we are even not aware of. I tried to tell her that i do check my statement monthly for any irregular debits but she could not take no for an answer and I ende up give her my card. She checked my account told me that there is several transactions that are active on my account that inlcudes R60.00 for VIP membership. </p> <p> </p> <p>She went on and told me that she is going to cancell all those transactions. She made a print out and requested me to sign next to each item. What I did because the area where the amount was supposed to be it was blank I put a line across before signing. But to my surprise I received a stament that shows that I owe R31.65. I have been an Edgars customer since 1986 but I cannot afford to pay for things that I did not agree to be addedt to my account. Why should I pay for OTA Prepaid voucher whilst I have a contract phone. Please fix this ASAP and close the account. I am no longer interested in doing business with Edgars.</p>
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Replies (2)
Edgars's replyOfficial
17 Jan 2017, 16:39Thank you for bringing this matter to our attention .We apologise for the frustrations and inconvenience caused to you. We will address this matter with the store manager of Edgars Maponya.
Kindly note that the policy was cancelled on the account and a request for reversals to follow which will appear on your next statement .
Reference Number: ***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply17 Jan 2017, 16:39
Official
Thank you for bringing this matter to our attention .We apologise for the frustrations and inconvenience caused to you. We will address this matter with the store manager of Edgars Maponya.
Kindly note that the policy was cancelled on the account and a request for reversals to follow which will appear on your next statement .
Reference Number: ***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
MM
Mangie Mashaba-Mathebula's updateReviewer Update
16 Feb 2017, 10:01On the 19/01/2017 I went to the store and the store manager was very helpful. He requested 1 lady to assist me to call the financial services to cancel the transactions. To my surprise the lady that I was speaking to, told me that (Ref: Joyce 19/01/2017) the products were registered on the 16/12/2016 and on the 17/12/2017 I called to cancel this and they were reversed on the 18/12/2017. I tried to explain to her that I never contacted Edgars but she insisted that the system shows that I called to cancel this. I tried explaining to her that on the statement that I have received for January dated 07/01/17 it shows that I have a balance of R31.65 which is due on the 01/02/17. According to her the statement that I am referring to was for December not January. I was concerned about this and escalated the matter to Edcon accounts department on the 20/01/2017 but the lady by the name of Mbali Nkosi that has been dealing with my query was not helpful at all. I even requested her to refer this matter to her superiors as I have realised that she is not addressing my concerns as we have been exchanging e-mails and she is not addressing the questions that I have raised to Edcon. We know very well that South Africa is well known for white collar crime. I do not want to find myself in the situation whereby I have debts that I have not authorised. I want Edgars to check who called on my behalf as I have never contacted Edgars. Secondly if the financial products were cancelled in December: Why did Edcon send me the statement dated 07/01/2017 with an outstanding amount? Why did Hollard send me the policy documents dated 04/01/2017? Lastly who cancelled this on the 17/12/2017 as I have never contacted Edgars? Policy Number: HPM ********** 0916P - Edgars Hospital Cash back plan = R47.00
Policy Number: PAIM ********** 723P - Personal Accident Insurance Plan = R39.50.
MM
Mangie Mashaba-Mathebula's update16 Feb 2017, 10:01
Reviewer Update
On the 19/01/2017 I went to the store and the store manager was very helpful. He requested 1 lady to assist me to call the financial services to cancel the transactions. To my surprise the lady that I was speaking to, told me that (Ref: Joyce 19/01/2017) the products were registered on the 16/12/2016 and on the 17/12/2017 I called to cancel this and they were reversed on the 18/12/2017. I tried to explain to her that I never contacted Edgars but she insisted that the system shows that I called to cancel this. I tried explaining to her that on the statement that I have received for January dated 07/01/17 it shows that I have a balance of R31.65 which is due on the 01/02/17. According to her the statement that I am referring to was for December not January. I was concerned about this and escalated the matter to Edcon accounts department on the 20/01/2017 but the lady by the name of Mbali Nkosi that has been dealing with my query was not helpful at all. I even requested her to refer this matter to her superiors as I have realised that she is not addressing my concerns as we have been exchanging e-mails and she is not addressing the questions that I have raised to Edcon. We know very well that South Africa is well known for white collar crime. I do not want to find myself in the situation whereby I have debts that I have not authorised. I want Edgars to check who called on my behalf as I have never contacted Edgars. Secondly if the financial products were cancelled in December: Why did Edcon send me the statement dated 07/01/2017 with an outstanding amount? Why did Hollard send me the policy documents dated 04/01/2017? Lastly who cancelled this on the 17/12/2017 as I have never contacted Edgars? Policy Number: HPM ********** 0916P - Edgars Hospital Cash back plan = R47.00
Policy Number: PAIM ********** 723P - Personal Accident Insurance Plan = R39.50.