RP
Rogers P
1 reviews | Active since Mar 2016
26 Mar 2016, 19:23
******* registration of Edgars Club card
I have lodged several inquires (going into the mall in my own time)with regard to someone *******ly registering me for the Edgars club card and charging me R60 every month for a service i did not use, I had refused to pay the amount until the club card amount had been reversed, but the debt agents have kept calling me asking me to pay the money, last week a rude person called asking me to pay a certain amount, after explaining that i would not until the amount was reversed, he then proceeded to raise his voice after which i cut the call.<br> <br> Please attend to the matter of reversing the club card amount or you will loose a loyal customer that has purchased from your store for many years.
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Replies (1)Edgars's replyOfficial
30 Mar 2016, 10:36Hello rogerspalamattam,
Please accept our sincere apologies for the lapse in service experienced.
Kindly note that your query is referred to the relevant store were the enrolment took place. The stores management team will investigate and provide feedback confirming their findings directly to you within the next 48 working hours.
Please find below reference number for this query.
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the lapse in service experienced.
Kindly note that your query is referred to the relevant store were the enrolment took place. The stores management team will investigate and provide feedback confirming their findings directly to you within the next 48 working hours.
Please find below reference number for this query.
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply30 Mar 2016, 10:36
Official
Hello rogerspalamattam,
Please accept our sincere apologies for the lapse in service experienced.
Kindly note that your query is referred to the relevant store were the enrolment took place. The stores management team will investigate and provide feedback confirming their findings directly to you within the next 48 working hours.
Please find below reference number for this query.
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the lapse in service experienced.
Kindly note that your query is referred to the relevant store were the enrolment took place. The stores management team will investigate and provide feedback confirming their findings directly to you within the next 48 working hours.
Please find below reference number for this query.
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
