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Kim B

1 reviews | Active since May 2018

18 May 2018, 11:05

******* deductions on my account

I cannot believe that Edgars has allowed RMCS to deduct off my account without my permission. How can they allow it without even contacting their client to confirm.

I am seriously considering closing my account with Edgars.

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Replies (2)
Edgars
Edgars's reply18 May 2018, 11:47
Official

Thank you for bringing this matter to our attention .We apologise for the frustrations caused to your with the airtime subscriptions which has been billed to your account .We will escalate your query to RMCS who will be in direct contact with you to resolve this matter.Your ***/GO

Kind regards

The Edgar's Customer Experience Team

KB
Kim B's update18 May 2018, 11:54
Reviewer Update
I have already spoken to RMCS on Monday and was told today I have to wait another week. I asked to speak to the manager and who is conveniently not available. I am YOUR client not their client. YOUR company should be resolving this and wasting YOUR time. I did not tell Edgars they can deduct for this company. How can you take instructions from another company. Your company should not allow things like this to be deducted off our account. Our account should only be used in the shops. If I wanted a cellphone account I would go to a cellphone shop. I suggest you reverse those charges off my account or I will be closing my account with you.