LR
Lucas R
1 reviews | Active since Nov 2018
12 Nov 2018, 16:07
******* deductions in Edgars account
have an account with Edgars. I got charged twice for AIRTIME/DATA SUBSCRIPTION FEE R78 as per July statement. Plus an extra R49 for SMS AIR SUBSCRI also twice. I didn't receive any Airtime/data. I want Edgars to cancel this AIRTIME/DATA SUBSCRIPTION FEE and SMS AIR SUBSCRI and reverse all the money for Sept2018 and Oct 2018Also the interest charged due to this amount. I have tried to phone Edgars but the customer care call lines are not working. I logged a query in store on 31 October 2018 without any success
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Edgars's replyOfficial
13 Nov 2018, 10:37Thank you for making contact with us regarding the airtime /data subscription that is going off your account. Please accept our sincere apologies for the inconvenience caused to you . We have already escalated your query yesterday to our third parties for a cancellation/reversal of the fees and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***/GO
Kind regards
The Edgar's Customer Experience Team
Edgars's reply13 Nov 2018, 10:37
Official
Thank you for making contact with us regarding the airtime /data subscription that is going off your account. Please accept our sincere apologies for the inconvenience caused to you . We have already escalated your query yesterday to our third parties for a cancellation/reversal of the fees and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***/GO
Kind regards
The Edgar's Customer Experience Team