SvdW
Stefan van der Watt
1 reviews | Active since Aug 2012
27 Jul 2015, 15:53
******* billing and hidden costs
Good day,<br> <br> A month or two ago I noticed you are charging me R31 per month for some Edgars club. No where when I created my account did i sign up for this, agree to this or was I informed that this amount would be deducted from my account. I was not aware of this and never know or made use of the benefits from thus \club". This is *******!<br> <br> I phoned accounts today and they cancelled it"
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Edgars's replyOfficial
29 Jul 2015, 09:01Hello stefanvdwatt,
Thank you for raising your concerns with us. Please note the club classic membership has been cancelled and a request for a reversal has been send to the accounts department. We assure you investigations will be conducted and concrete feedback will be given to you. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note the club classic membership has been cancelled and a request for a reversal has been send to the accounts department. We assure you investigations will be conducted and concrete feedback will be given to you. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply29 Jul 2015, 09:01
Official
Hello stefanvdwatt,
Thank you for raising your concerns with us. Please note the club classic membership has been cancelled and a request for a reversal has been send to the accounts department. We assure you investigations will be conducted and concrete feedback will be given to you. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note the club classic membership has been cancelled and a request for a reversal has been send to the accounts department. We assure you investigations will be conducted and concrete feedback will be given to you. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***