JM
John M
1 reviews | Active since Mar 2015
16 Mar 2015, 13:20
ill treatment
I bought a huawei Y511 phone on the 02nd January 2015, now it freezes when I need to answer calls &
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Replies (1)
Edgars's replyOfficial
17 Mar 2015, 16:36Hello john mathe,
We would like to apologise for how your query was handled. Please take the phone to the store for repairs as it is still under warranty. The store manager was notified as how the staff handled this matter and we assure you disciplinary measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We would like to apologise for how your query was handled. Please take the phone to the store for repairs as it is still under warranty. The store manager was notified as how the staff handled this matter and we assure you disciplinary measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply17 Mar 2015, 16:36
Official
Hello john mathe,
We would like to apologise for how your query was handled. Please take the phone to the store for repairs as it is still under warranty. The store manager was notified as how the staff handled this matter and we assure you disciplinary measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We would like to apologise for how your query was handled. Please take the phone to the store for repairs as it is still under warranty. The store manager was notified as how the staff handled this matter and we assure you disciplinary measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,