BW
Beverly-Ann Wallach

1 reviews | Active since Jun 2012

23 Jul 2015, 09:00

Ignored the previous complaint and hassling me

<br> Once again I was harassed by the call centre idiot and was given false information re my account! The amount of R400.00 I paid hadn't even been deducted, which makes me wonder how often this happens? I was told to pay R600.00 or threatened to be handed over ( which I've never experienced being a really good payer!) I suggested she never call me again, and to rather call the non-payers! I was furious as its not like I have chosen to ignore my responsibilities, but it seems as if Edgar's chooses to ignore their customers.....I'm \ gatvol "of their lack of caring or proper communication ( I hope I stop getting sms accounts as previously requested"

0
Replies (1)
Edgars
Edgars's reply27 Jul 2015, 08:53
Official
Hello Bev2012,

Thank you for raising your concerns with us. Please be advised the account is not is not up to date. Therefore, the collections department contacts customers to make payment arrangement. The system has been updated for electronic statement. If you require to make payment arrangement, kindly contact the collections department on ***.

Please find your reference number: ***/GO

Kind regards.
Edcon customer experience team.
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