IGNORED
<p>I am sick of Edgars, their unwillingness from any staff member to deal with my issue is like hitting my head against a brick wall, they are so not interested it’s making me crazy.</p> <p>I paid off my account in October 2016 when I made a purchase at the Pietermaritzburg branch, this balance was not credited to my account either because of a system error or a human one. Since then, monthly fees, interest and card protection costs have been added to my account in ever increasing amounts.</p> <p>Trying to get someone in the accounts department to fix this is like flying to the moon, I am being systematically ignored and copies of previous accounts are e-mailed to me with threats to pay it but no-one is willing to deal with the issue I keep broaching, that of the amount I paid which is not being reflected on the same account.</p> <p>I am at my wits end and am now willing to approach a lawyer to sue Edgars for misrepresentation of my good name due to their negligence.</p>
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
02 Mar 2017, 16:48We have escalated the complaint to the Edgars Pietemaritzburg management for actioning accordingly as the error occurred in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply02 Mar 2017, 16:48
Official
We have escalated the complaint to the Edgars Pietemaritzburg management for actioning accordingly as the error occurred in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
02 Mar 2017, 16:48We have escalated the complaint to the Edgars Pietemaritzburg management for actioning accordingly as the error occurred in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply02 Mar 2017, 16:48
Official
We have escalated the complaint to the Edgars Pietemaritzburg management for actioning accordingly as the error occurred in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
02 Mar 2017, 17:41thank you, I hope something comes of it, my number is ********** 200 speak to cherryl
's update02 Mar 2017, 17:41
Reviewer Update
thank you, I hope something comes of it, my number is ********** 200 speak to cherryl
's updateReviewer Update
11 Mar 2017, 21:25I received the following automated reply
**********To ********** Mar 1 at 8:36 AM
Thank you for your e-mail. This is an automated response to your message.
We will respond to you within the next 48 Hours.
For urgent queries, kindly contact our Customer Service Call Centre on ***and a friendly agent will gladly assist you with your query.
Regards,
Edcon Accounts Team
This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** .
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.
P Please consider the environment before printing this email and/or any related attachments
edcondisc
Absolutely nothing was done about this issue and the 48 hours came and went, I sent another e-mail asking why I did not get a reply and I got this one in response.
Cynthia Skhosana ********** ********** />Today at 3:45 PM
Good day,
In response to your email received, according to our records you were assisted on the 3rd March 2017. Please note that Edgars Pietermaritzburg has tried contacting you to no avail.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
Cynthia Skhosana
Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services
Telephone +27 86 ********** | Fax 27 86 ********** | Email **********
please understand that nothing has been sorted and no-one has contacted me, please email me at this eamil and SORT THIS OUT
's update11 Mar 2017, 21:25
Reviewer Update
I received the following automated reply
**********To ********** Mar 1 at 8:36 AM
Thank you for your e-mail. This is an automated response to your message.
We will respond to you within the next 48 Hours.
For urgent queries, kindly contact our Customer Service Call Centre on ***and a friendly agent will gladly assist you with your query.
Regards,
Edcon Accounts Team
This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** .
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.
P Please consider the environment before printing this email and/or any related attachments
edcondisc
Absolutely nothing was done about this issue and the 48 hours came and went, I sent another e-mail asking why I did not get a reply and I got this one in response.
Cynthia Skhosana ********** ********** />Today at 3:45 PM
Good day,
In response to your email received, according to our records you were assisted on the 3rd March 2017. Please note that Edgars Pietermaritzburg has tried contacting you to no avail.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
Cynthia Skhosana
Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services
Telephone +27 86 ********** | Fax 27 86 ********** | Email **********
please understand that nothing has been sorted and no-one has contacted me, please email me at this eamil and SORT THIS OUT