Ignore me, I ignore you

Dear Edgars I have been a loyal customer for years and with a high Rand value of purchases across your Group. In recent times, I have had several issues: 1. Edgars Club keeps calling for me to sign-up for Club VIP. I have continuously refused. Every time, I had asked to be removed from the calling list. This has been at least once a month for the last 10 months or so. The last 3 times, I made the request advising that I will close the account and not make payment. I did not do so. The last time, I spoke to a manager and advised that unless I receive written confirmation that this will not occur in future, I will not make any payments. I have stuck to this. 2. Now that the account is in arrears due to your apathy, Edgars, I receive a call from Charlene. Whether or not she works for you, I cannot verify which is why I refused to provide details over the phone. She asked to do a "security check". With the levels of ***** around, do not expect to call me from a Private Number and ask for my personal details. Instead of engaging, she rudely put the call down. If she does work for you, please confirm and I will gladly engage provided I receive a call from a registered Edgars number. Edgars, there is rarely a time I miss a payment and if I do, it is because life has moved in the way. This time, I have missed the payment because of YOU. My solution: 1. Confirm that I will NEVER receive a call from Edgars Club ever again unless I provide explicit consent. This is my right in terms of the CPA. 2. Reverse any debited or accrued Late Payment Interest. Once confirmed, I will make payment. It is so sad that it has had to come to this for me to get you to do what is your legal obligation to do...