Ignorance

So I ordered clothes online and they handed over my parcel to fast n furious knowing very well that they have bad reviews their service is bad it’s been more than two weeks my parcel hasn’t arrived when I contact their courier I don’t get assistance when I call Edgars since they are the ones who handed over my parcel to fast n furious they say they will call me back and they don’t when I call again they hung up the call which shows that they don’t care about their customers