1 reviews | Active since Apr 2015
IF YOU DON'T LIKE THE STORE WHY DO YOU COME HERE.
I had my pair of jeans that were purchased more than 30 days ago and I was requesting a credit on my account instead. Throne refused to help me and even said how do I leave stuff in my wardrobe for such a long time, I had to explain I am not her and everyone is different. <br> <br> After the conversation going back and forth, I complained that the service is terrible always in the store and I am having a hard time having my account changed to a 6 months plan, Throne replies \ why do you still come here to this store if you do not like the service. <br> <br> I find that utterly rude and she is very ungrateful. Instead of her assisting me I felt like she was abusing me as a customer. <br> <br> I hope I get a response from Edcon asap or I will close my account. "
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Kindly note we have referred this matter to the Regional Manager to address as it could have been handled in a different light. Customers are the life blood of this organisation and it is our daily mandate to satisfy their needs. We deeply apologise for the overall experience, and we assure you internal disciplinary measures will be taken against Throne because the manner of approach was unacceptable,
The regional Manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Kindly note we have referred this matter to the Regional Manager to address as it could have been handled in a different light. Customers are the life blood of this organisation and it is our daily mandate to satisfy their needs. We deeply apologise for the overall experience, and we assure you internal disciplinary measures will be taken against Throne because the manner of approach was unacceptable,
The regional Manager will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***