If I could give Edgars a 0 rating I would

On 20 June I purchased MAC make-up to the value of R1925. I then returned an item to the value of R480. This left a balance of R1 445. I paid R600 on 1 August and then paid R750 on 5 September. This left a balance of R95 to be paid end October minus the benefits I did not ask for such as the Club and Account Protection Insurance. Every day since early September I have been receiving either texts or phone calls from Edgars advising that I am in arrears when in fact this is definitely not the case. The last SMS dated 15 Oct intimated that I owed them R848.86. To date I have not received a statement although I have repeatedly asked for one. On one call I discovered that the e-mail address they had was incorrect and was told it would be corrected. Still no statement. I sent an e-mail to Edgars on 3 October bullet pointing the facts. To date I have not had the courtesy of a reply. I even went into Greenstone branch and they tried to help but to no avail. They managed to have a statement sent to them but my address details were incorrect as was the account number (if it is the card number). I was persuaded to open this account on date of purchase and am sorry I did. I cannot wait to close it as soon as I receive a correct statement. The harassment has been horrific. I even went to the trouble of sending them proof of payment for the R750 as well as phoning my bank to ensure that this had gone through. There was no problem with the first payment of R600 going through. What an inefficient company and I have no idea who to contact next, perhaps a lawyer?