avdw
anica van der walt

1 reviews | Active since Dec 2018

28 Jan 2019, 10:34

*IDENTITY *****S* FALSE STAFF ACCOUNT OPENED ON MY NAME WITHOUT MY CONCENT (I AM NOT EVEN WORKING FOR EDGARS).

*IDENTITY *****S* FALSE STAFF ACCOUNT OPENED ON MY NAME WITHOUT MY CONCENT (I AM NOT EVEN WORKING FOR EDGARS). Account on my name that I am not aware of with all my details that is the same , they told me it is a staff account. I went to Edgars to follow and they told me they are busy with my case and still by now this problem is not sorted out. So this means that I can go and by my some clothing on "MY STAFF ACCOUNT AND GET DISCOUNT" See email below that I have already send on the 12/12/18, and no feedback as yet!!! Good day,

I'm very unhappy about Edgars service and that I will tell everybody because it would not only be my but other people also but they do not know about it.

I went to Edgars in Loch Logan Waterfront on the 05/12/2018, to open an account with you , the guy that is helping all the clients to open new accounts informed me that there is already an account on my name.

I have asked him how did that happen he told me that the account were open on the 20/11/2018. I wasn't even in November in Edgars and I did not sign for anything at all.

He made a call to the client service they informed him that this is not an client account but a staff account so that means that I am working at Edgars and that I can buy clothes for discount.

If I did not went to Edgars to find out how to open an account I would not even know what is going on , on my name and my ID number

I need this situation to be sorted out , if it is not sorted out at the end of this week. I promise you if will take this to the next level.

I need feedback and also proof on a email that is is sorted out

But for now I will inform everybody to not open a account at Edgars

Regards Anica

0
Replies (1)
Edgars
Edgars's reply28 Jan 2019, 11:09
Official
Dear Anica

Thank you for making contact with us regarding this account .
Please accept our sincere apologies for the frustrations and inconvenience caused to you with the account in question . As per our discussion today  we can only trace a R1 account which is system generated . We will escalate your query to our regional credit office for investigations purposes  and feedback will be provided to you.

***/GO

Kind regards

The Edgar's Customer Experience Team