1 reviews | Active since Apr 2017
Identity theft, ********** online application
<p>Someone from the legal or collection department called me on the 27 March 2017, telling me about a debt of +-R3000 form Edgards. According to her the account was opened online in Oct 2015. I was told to go do an affidavit stating that the account was not opened by me of which I did. I went to promenade branch with my affidavit on the 30th of Mar 2017. I went back yesteday(06-04-17) and was told by the credit manager that the cashier Zennat did not fax my stuff and it was not his fault(credit manager). Edgars ***** department please respond!!!</p>
We have escalated the complaint to the Edgars Promenade management to address as our valued customer is not happy that the ***** dispute submitted in store was not sent to the *****s team for investigation to be conducted. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Edgars Promenade management to address as our valued customer is not happy that the ***** dispute submitted in store was not sent to the *****s team for investigation to be conducted. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***