IDENTITY THEFT/ *****

On the 21st July 2019 I received a text message from Edgars confirming that there is a transaction of R8 809.68 that was made on the 20th July 2019. THIS IS A ********** TRANSACTION AND IDENTITY THEFT as I never purchased all this. I have never lost my Card or ID document. I went to Edgars northgate on the 22nd July to ask about this and yes it was confirmed that the transaction went through in Small Str(JHB) and Carlton Centre. I completed all the required documentation and submitted to Edgars *****, also did what they needed so they can clear this BUT UNTIL TODAY(08/08/2019) THIS IS STILL NOT RESOLVED. I have phoned Edgars ***** for many times too and they keep telling me that someone will call and nothing gets done. I went to Edgars Northgate and asked Admin Manager(Janine) to assist but nothing still. On the 3rd of Aug 2019, I escalated this to Northgate Store Manager(Edgars) - Cornelius and he also said he doesn't understand why is this taking long to resolve and will follow up. This morning I phoned the store several times and no one answered the phone. I AM GOING TO REPORT THIS TO OMBUDSMAN AS ITS DISGUSTING THAT I HAVE TO BE TREATED THIS WAY AFTER BEING EDCON CUSTOMER FOR MORE THAN 14 YEARS. THIS IS A **** SERVICE AND VERY MUCH ANNOYING. THIS IDENTITY THEFT IS ALREADY A TRAUMA TO ME, AND EDGARS MAKE IT WORSE BECAUSE THEY ARE NOT COMMITED IN ASSISTING THEIR 'SO CALLED CUSTOMER". IM REALLY ****ED!!!