<p>I recieved a call on 16 March 2017 from Edgards head office requesting me to verify if I had opened a new account with them. I told them that it was not me and they should close that account. The lady told me that the account will be blocked but I will need to go the branch to have it cancelled. I went to the branch the same day and the lady at the shop confirmed that there was, indeed, an account in my particulars but also said it was blocked. I just needed to submit an affidavit stating that I did not open that account. I could only get the affidavit on 22 March 2017. When I took the affidavit to Edgars on 22 March 2017, I was told that the account owed R9000.00 something and it was used on 15 March 2017. My question to Edgars is why do they call me to verify if I have opened the account if the account had already been used up, all of it, the day before? How do they afford someone so much credit (R9 000.00) on opening a new account? Where was this account opened? Can they provide me with the application documents so that there be verification of signatures? Who will be liable for the payment of this account?</p>
Kindly forward us your account or ID number so that we may liaise with the accounts team regarding the ********** account opened. Alternatively kindly be advised that the matter regarding the account enquiry has to be sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly forward us your account or ID number so that we may liaise with the accounts team regarding the ********** account opened. Alternatively kindly be advised that the matter regarding the account enquiry has to be sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly forward us your account or ID number so that we may liaise with the accounts team regarding the ********** account opened. Alternatively kindly be advised that the matter regarding the account enquiry has to be sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly forward us your account or ID number so that we may liaise with the accounts team regarding the ********** account opened. Alternatively kindly be advised that the matter regarding the account enquiry has to be sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
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