ID nr changed on account

My ID nr on my Edgar's account was changed by Edgar's system. The account was then blocked by Edgar's stating I need to submit my ID to the nearest store. I spent a total of 4 Hours over 2 days at canals walk and tygervalley respectively trying to sort it out. Both stores contacted the call centre who advised them to fax my Edgar's card and ID to them. This they did. Eventually today they received the fax by then only to be told that I must go to home affairs and ask home affairs to write a letter to Edgar's advising that my ID nr belongs to me. What utter *******!!! This I refuse to do as I did not change the ID nr. Edgar's confirms that their system did it, so why must I be inconvenienced for Edgar's error. Not even the manager on duty at Edgar's tygervalley could provide any assistance to sort it out. My loyalty to the store for over 10 years clearly means nothing. I will settle the balance and then never ever set my foot in Edgar's again. They can keep the account blocked, if this is how they treat clients. <br>