mS
masentle S

1 reviews | Active since Oct 2016

21 Feb 2018, 16:22

I WILL NEVER RECOMMEND ANYONE TO BUY A SAMSUNG PHONE IN MY FAMILY AND WILL TELL ALL MY FRIENDS ABOUT THE SERVICE I RECEIVED AT THAT STORE

LATE NOVEMBER 2017 I BOUGHT A SAMSUNG PHONE AT EDGARS CONNECT SEBOKENG THABONG, WITHIN TWO WEEKS MY PHONE BATTERY WAS OVERHEATING AND HAD EXPANDED AND IT NEVER FELL OR ANYTHING SO I WENT BACK TO THE STORE TO ASK THEM TO EXCHANGE THE BATTERY FOR ME, THEY TOOK THE PHONE AND BROUGHT IT BACK WITHIN A WEEK TO MY SURPRISE THE BATTERY WAS NOT EXCHANGED AND I TOLD THE CONSULTANT THAT I WONT TAKE THE PHONE AS THEY DID NOT CHANGE THE BATTERY BUT SHE ASKED ME TO USE IT FOR FEW DAYS AND SEE IF THERE IS A DIFFERENCE BUT I JUST TOOK A DAY AND DID NOT SEE A DIFFERENCE UNFORTUNATELY MY CELL PHONE FELL THE DAY BEFORE I WENT TO THE STORE AND MY PHONE HAD A CRACK ON THE SCREEN.....SO THE FOLLOWING DAY I WENT BACK TO THE STORE TO ASK THEM TO CHANGE THE BATTERY BUT WAS TOLD TO PAY R1900 SO THEY CAN FIX MY PHONE AND I DONT WANT THEM TO FIX THE SCREEN, I ONLY NEED THEM TO REPLACE THE BATTERY AS THEY DID NOT DO SO FROM THE BEGINING...........

0
Replies (2)
Edgars
Edgars's reply22 Feb 2018, 12:50
Official

Shopping at any of our Edcon stores should have not been so frustrating and time consuming for you for that we apologise.

Kindly note your query is referred to the stores management team to address and resolve. The team will acknowledge and resolve your query within the next 48 working hours.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customer Experience Team

mS
masentle S's update22 Feb 2018, 13:57
Reviewer Update
thank you i will be waiting for the respond.....