1 reviews | Active since Jun 2013
I went to pay an account and there was no one
I went to Edgar's vosloorus to pay an account at 9:10 and there was no one at the payment tills and there was just people waiting to pay their accounts and buy stuff,after a few minutes I decided to go to the customer service side and still no teller in site just one guy in the small office who couldn't care about us waiting there... Finally as I was about to Leave they came out and it looked like they were in a meeting And I went to pay as I had planned and God did I regret it coz she looked like I was bothering her to the core,I had to ask her if we can pay coz she just stood there and another gentleman was told by another Lady if\ he broke"by waiting.... Vosloorus is thee worst Edgar's I have ever been that why we would go to other malls to buy than there"""
We tried contacting you at 12:23 PM but we couldn't reach you
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager so he may review, address with the staff and revert to you.
Edgars thrives for excellent customer service and when one customer is not satisfied, then that is a concern that needs to be addressed accordingly. We assure you all concerns raised will be addressed and concrete feedback will be given to you.
We sincerely apologise for the overall experience.The reference number for your query is: ***/GO
Thank you for your continued support and loyalty.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 12:23 PM but we couldn't reach you
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager so he may review, address with the staff and revert to you.
Edgars thrives for excellent customer service and when one customer is not satisfied, then that is a concern that needs to be addressed accordingly. We assure you all concerns raised will be addressed and concrete feedback will be given to you.
We sincerely apologise for the overall experience.The reference number for your query is: ***/GO
Thank you for your continued support and loyalty.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***