I went to Edgars Vaal mall

I went to Edgars Vaal mall. They were so kind to help. I requested a paid up letter. They gave me the number *** to request a paid up letter. I called this morning, the agent said I must call this number ***. Nimble group agent said there's no Edgars acc. I really need the settlement letter urgently to apply for clearance certificate at debt review.