TS
Thomas S
1 reviews | Active since Oct 2011
16 Mar 2015, 13:05
I was sold a VIP Club membership without knowing
I was called by someone representing Edgars, saying they want to send me some vouchers for Spur and Ocean basket. <br> It was not explained clearly that it was some kind of subscription that I will be charged for every month.<br> <br> I can still expect this sales behaviour from ***** cellphone contract salespeople, BUT NOT FROM EDGARS.<br> You **** to me and took me for a fool.<br> <br> This happened just a few minutes ago, so I may or may not be subrcibed YET!<br> <br> If you deduct so much as ONE CENT from my account for this VIP voucher *******, i'm closing my Edgars account and taking this further.<br> <br> Shocked, dissapopinted and very ****ed off.<br> <br> Sincerely,<br> Thomas van Schalkwyk
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Replies (1)0
Replies (1)Edgars's replyOfficial
17 Mar 2015, 15:16Hello tvanschalkwyk,
Thank you for raising your apprehensions with us. Please note a note was made on your account that you don't want the financial services on your account. Kindly be reassured as there are no financial services enrolled on your account. We apologise for the overall experience, and we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Please note a note was made on your account that you don't want the financial services on your account. Kindly be reassured as there are no financial services enrolled on your account. We apologise for the overall experience, and we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Edgars's reply17 Mar 2015, 15:16
Official
Hello tvanschalkwyk,
Thank you for raising your apprehensions with us. Please note a note was made on your account that you don't want the financial services on your account. Kindly be reassured as there are no financial services enrolled on your account. We apologise for the overall experience, and we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Please note a note was made on your account that you don't want the financial services on your account. Kindly be reassured as there are no financial services enrolled on your account. We apologise for the overall experience, and we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
