I WAS MADE TO FEEL LIKE A ********

<p>I went to Edgars at Festival mall to open an acc, took along 3 months bank statement, 3 payslips and ID book, was helped by a lady named Happy, very professional and knew what she was doing.</p> <p> </p> <p>She gave me a call later to say acc was approved i can go back to the store, went back to the store around 3 and found a lady named Ginah who asked for my ID book to activate my acc.</p> <p> </p> <p>She then took my ID book and payslips , disappeared to the back for about what seemed like 20minutes, she did not say anything to me so i just stood there.</p> <p> </p> <p>She came back, still said nothing, she then went to a nearby phone called Edcon Head office, in her conversation she mentioned "old ID book". I then received a call on my cellphonr from a guy named Edward asking if im in the store, and i needed to speak to him on the line which Ginah was on.</p> <p> </p> <p>He asked me security questions to.check im the right person and he did not say why he was doing that as i thouggt it was procedure.</p> <p> </p> <p>After the call, Ginah tells me to bring confirmation of employment which no one said anything about from the onset. As far as i knew employment was confirmed by calling company HR.</p> <p> </p> <p>After asking a few questions, i discovered the my old id book caused Ginah to call the ***** department, yes my ID book is a bit torn but all necessary info the barcode is there as well.</p> <p> </p> <p>I dont like the way Ginah did things without explaining to me what the problem was, she lack food customer service to keep me updated. Also i find it ridicoulous for confurmation of employment to be needed in writing, is it not enough to call HR??</p> <p> </p> <p>Also before people like Ginah suspect *****, they should thouroghly go through bank statement, which by the way i got from Absa at festival mall, using same ID book, and they must scrutinize the payslip as well.</p> <p> </p> <p>I was made to feel like a ******** and I DONT LIKE EDCON FOR THAT. The only reason im opening the account is for my partner because she is nagging me about it.</p> <p> </p> <p>I am aware there are ********** out there but look at your methods of dealing with it. Very Ridiculous.</p>