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funeka X

1 reviews | Active since Jan 2017

27 Oct 2017, 15:13

i was harrassed by a guard yeterday

Yesterday i went to edgars after a long time. when i entered i used the wrong entrance and the guard who was on duty granbed and twisted my hand like i have ****** clhothes without entering. he continued doing that for a very long time and i shouyted that he let go ogf my hand

I then asked him the reasons for grabbing me and the other guard kept mocking me at the end would say they were simple doing their job. They advised me to go uop and speak to the manager (who'll do nothing about it) i went up and i spoke to Ashene (sp) he took me to a meeting where the store manager was present and they promised to address the issue, now my left hand has been painful since morning. i have however called Fedility to talk to them about this instance. time was 16:35

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Replies (1)
Edgars
Edgars's reply28 Oct 2017, 11:20
Official

Thank you for taking the time and addressing your service experience with us. We can understand how frustrated you are. By copy of your mail we will be addressing this incident with the senior store manager in order to prevent this fro happening again. Our security company will also be notified of this incident so that corrective measures can be taken.

*******67/GO

Kind regards

The Edgar's Customer Experience Team