1 reviews | Active since Jun 2015
I WAS DOUBLE BILLED FOR A DRESS THAT EDGARS HAS
I bought a dress on sale on 1/06/15 R159,95 on my standard bank cheque card and it reflected immedietley that the money went to Edgars. I didn't like the dress so I returned it on the 15/06/15 and the cashier Khethiwe Thusi *** advised me amount will be credited within 3 days but immediately sms came through while i was exiting the store SMS READ: (STANDARD BANK: R159.95 PAID FROM ACC 8169 TO EDG WEST STR ***. ACL BAL R126.29 2012-06-15 QUERY? ***) but when i checked my bank account the money went into the account my balance went from -R33.66 to R126,29 but when withdrawing at the ATM it was declining and showing i owe -R193.61. I visited the bank was advised Edgars has billed me instead of crediting my account i now paid again for the dress that they now possess. this is affecting my credit record badly now and i will be charged by the bank for the overdraft... I am really disappointed with this its an inconvinience for me
It is with great displeasure to hear of the overall experience. Please note we have referred this query to the credit manager to address. We assure you concrete feedback will be given to you with regards to your refund.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall experience. Please note we have referred this query to the credit manager to address. We assure you concrete feedback will be given to you with regards to your refund.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
