CG
Chumani G
1 reviews | Active since Oct 2015
22 Oct 2015, 17:54
I was accused of *****ing
I went to an Edgars store to exchange a pair of shoe which was bought as gift for me, I went to the cashiers which informed that I had to get a sticker from the security personnel, when I got to the security I was asked if I had not ****** the shoe from the shop. This shocked because I had the receipt with me. I then went to the manager who was not standing far. I told him what had just happened and how I feel about the incident. While I was telling him the security guy came and talked to him. He then asked me with a smirk on his face to again repeat myself. This shocked me as it was an attempt to undermine and humiliate me. I left the shop feeling embarrassed and humiliated.
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Edgars's replyOfficial
24 Oct 2015, 11:32Hello Chumanig,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this query to management to address, as that is not the manner in which to address our customers.
Management will address what has transpired with the security guard, because the mandate is to offer excellent customer service and not to accuse our customers. We assure you all concerns raised on this query will be addressed accordingly. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this query to management to address, as that is not the manner in which to address our customers.
Management will address what has transpired with the security guard, because the mandate is to offer excellent customer service and not to accuse our customers. We assure you all concerns raised on this query will be addressed accordingly. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Edgars's reply24 Oct 2015, 11:32
Official
Hello Chumanig,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this query to management to address, as that is not the manner in which to address our customers.
Management will address what has transpired with the security guard, because the mandate is to offer excellent customer service and not to accuse our customers. We assure you all concerns raised on this query will be addressed accordingly. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this query to management to address, as that is not the manner in which to address our customers.
Management will address what has transpired with the security guard, because the mandate is to offer excellent customer service and not to accuse our customers. We assure you all concerns raised on this query will be addressed accordingly. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***