1 reviews | Active since Sept 2015
I want the CEO details NOW
What really disgusts me is that no one from edcon that I have dealt with since November last year has the decency to at least follow up with me to inform me on what's going on, I constantly need to call in or email to get the same generic response that it will be escalated.<br> <br> Frankly I am disgusted with the type of service I have received from Edcon regarding my query turned complaint. I understand that you do not personally deal with these issues but I feel as a customer I have followed your processes but I also now have the right to request your urgent response on this matter.<br> <br> I would like for the R1955.92 to be reversed as promised within a 2-3 day period and I also feel that I should be compensated for the delay on the resolution of my complaint as well as all the time ive taken chasing up on the service team to get this issue resolved.<br> <br> I dont want to hear that you will escalate it......GET THE CEO TO CALL ME NOW...EDCON IS ****ING USELESS!!!11<br>
Kindly note we tried contacting you telephonically at about 10:48 but we could not reach you. ( Phone rings then cuts off - unable to leave a voice message).
The reason for our call get clarity in terms of how we may assist you. We used to your details to retrieve information that might be helpful with our investigation.
We were able to retrieve the following - R400 payment that was mistakenly paid to your closed Edcon account and that a reversal was conducted on the 09.12.2015.
Please be advised that your query is submitted to our regional credit office management team to address. They will be in contact within the next 48 working hours to address concerns you might have.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 10:48 but we could not reach you. ( Phone rings then cuts off - unable to leave a voice message).
The reason for our call get clarity in terms of how we may assist you. We used to your details to retrieve information that might be helpful with our investigation.
We were able to retrieve the following - R400 payment that was mistakenly paid to your closed Edcon account and that a reversal was conducted on the 09.12.2015.
Please be advised that your query is submitted to our regional credit office management team to address. They will be in contact within the next 48 working hours to address concerns you might have.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***