I want my refund, I cancelled the Funeral policy more than 5years ago

My name is Kehumile Mmesi. I have an Edgars account and ever since their new system I wasn't receiving any of my monthly statements. To my surprise last month I got my statement and they have added a Funeral Policy to my bill and when I enquire, I was told I activated it at Jabulani mall last year June. Edgars is such a **** and ***** money making company, that shop was on Liquidations and only sold sale items. How do I open a Funeral cover when I have never seen one consultant offering such. Your system last year didn't even allow employees to check our balance let alone pay without a card so please explain how this was activated. With my experience in any Insurace, why wasn't I emailed a copy write of my contract. I want all my money back, with every purchase you guys are the most advanced and have those pads for our signature this means you can look into your records with regards to my signature. Unhappy customer...