NM
Nkeletseng M

1 reviews | Active since Dec 2015

09 Dec 2015, 13:18

I want my phone no later than Friday or my cash

I bought a phone at Jet the glen mall on the 23 October 2015, on the 29 October 2015 the phone was not working ,touch and camera then i took my phone back on the 30 October to Jet ,Memory from Jet said to me its over 7 days they cant give me a new phone i must take it to Edgar's for repairs. I was instructed that ill receive my phone within 3 to 6 weeks, since then i never receive my phone ,i call Edgar's last week Friday (spoke to Thato) she promise to call back she never do so. I call on 07/12/2015 (spoke to Mogomotsi ) even him he never give me a valid reason .now i had to go for Holidays and i don't have phone now i want my phone or my money not later than Friday 11/12/2015. Their service its very bad because i have to call every day ,its over 6 weeks i cant wait longer now without being informed or refunded. i need my phone i don't have money to buy a new phone

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Replies (1)
Edgars
Edgars's reply11 Dec 2015, 09:59
Official
Hello Nkeletsengmaloke,

Thank you for notifying us of this incident. It is feedback from customer's like you that helps us to improve on our short comings. We strive for excellent customer service and satisfaction and it is with great displeasure to hear of the lapse in service and delay on your phone repair.

Kindly be advised we have notified management and we assure you all concerns raised did not fall on deaf ears and the store manager will be in contact with you shortly.

The reference number for your query is: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***