I WANT MY MONEY BACK!!!!

I went into Edgars on the 5th and made a purchase using my card, their speedpoint was faulty and the transaction of R104.50 went through twice. I alerted the cashier and she assured me that the reversal would happen automatically. I was concerned and asked what if it didn't, she assured me it would. I was heavily pregnant at the time and told her that I would not be in a condition t return to the store, should it be deemed necessary. On the 9th I lodged a Hello Peter complaint for the same issue as the money had not been returned to my account. I was called by a consultant to address the issue, unfortunately I missed the call. I later received written feedback that I need to go to the store with my bank statement to have the money reversed into my account. I tried to call the H/O to find out if there is no other way it can be resolved as I was no longer in a position to be galavanting at malls ( I had also made this clear in my previous complaint). At one point I held for 20 minutes as there were high volumes at the call centre. This further upset me that I'm running up a bill to get MY money back and no 2nd attempt was made by the call centre to resolve!! Pathetic