I want justice from the Edgars staff

I bought my phone on the 23 November 2021. On the first night i had issues with it. The phone was freezing. It was heating up. Apps were closing and overall an absolute nightmare. Despite transport issues I took the phone in on the 7th day from purchase. I took the memory card out because i knew i would forget it when the phone was replaced. At point of purchase you are told rgat if theres any faults on the phone they will replace it within 7 days. The staff was rude and because i coulnt prove the fault because all the apps were on the memory card i had to deal with one of rhe most *********** and arrogant mamanagers Ive come across. I kept asking once i prove the fault HOW are you going to help me. He kept repeating IM GOING TO HELP YOU not saying how. This went on for 30 to 40 minutes.... Even when i calmed my voice down because i was getting frustrated about not getting any answers he was provoking me and asked why am I speaking like that when he is only trying to help. I asked to speak to any manager and taken to amother one. I was preparing my phone to record and before she even knew thar she said can you look at me and pay attention I said Im preparing to record. She then said that i dont have the right to do so. I said but im not recording you, Im recording me.... She said its her right that i cant record her voice. So said okay. She then accused of of already have recorded. When i tried to prove that i didnt she was still accusatory and stood by the fact that i recorded but refused ro look at my phone when i tried to show her i didnt and when she continued to accuse me i was very insistant that she search my phone. She then turned her head and looked into the distance. I was getting no where with this woman either and she also refused to replace my phone. I said im going to go over the cpa and come back. When i returned she was not there. I had to deal with the manager i initially dealt with. I asked for something in writing stating thay i was there within 7 days from purchase. He said that he has never heard of something like that and laughed at me. I was insistant on getting something in writing and he refused... i then tried to record myself saying im asking for something in writing and youre refusing and he then walked away when i stopped recording he threathened to kick me out of the store. I said that he would be giving me more ammunition he was unphased and said that theres witnesses to prove my behaviour. I didnt say it to him but his staff does not count as witnesses as this was in a reception area and an enclosed area. I took their names and left. I was willing to go get a memory card to prove the faults on yhe 7th day but tbe second manager was gone and the first one refused to help me in any way. The phone was still giving me issues so i went on another day with the memory card and phone. I said to the second manager that you have access to my phone and i have screen recordings to prove the faults. I was willing to let her test the phone for faults amd she said that I nor her is a technician, the recordi gs dont count and she has to book the phone in. The fact that i waz there on the 7th day does not matter because i did not hand the phone in. It also doesnt matter that she was not there as there was another manager there. I could not hand the phone on the 7th day as i wax threathened to be kick out of the store. I said that im not asking for a refund all im asking for is a refu d. I said accoring to the cpa if you can prove a fault within 30 days you are entitled to a refund but im not asking for that and im willing to prove the fault. I spoke to someone who deals with phones and she was suppose to get an on site technician to assess the phone and if there were none she should have replaced it because there would not have beem a loss because they can claim for the phone. She also was very unhelpful and i couldn't get her and my mom to stop talking cos she kept on going back to me not willing to accept her solution. I got my mom to leave the store. I really didnt know what to do so i returned to the store and stated just to cover my self on all sides im going to hand the phone in. She looked at me very smugly and arrogantly and said "You have to wait 6 to 8 weeks because everything is closed" I said but i was here on the 7th day ... she said but you didnt hand the phone in. I was tired so i said i would take this to social media handed the phone and left. The most suggested thing to do was to post on here. I want my phone replaced not a repaired one and an apology cos i got a text sayong the phone has been book into the repair center. Name of the male manger Sifundo Nzama. Name of the female Manager Camy Monotisa