KS
Kelebogile S

1 reviews | Active since Apr 2018

11 Apr 2018, 21:45

I want a new phone

I'm very disappointed by the company & the insurance company after I have sent an email and received no feedback for more than 7days working days. I would like the company to do something about my query and would gladly appreciate feedback. I will be forwarding a complain through to hellopeter and demand Edcon to replace the phone that Finrite has damaged after being sent twice for repairs, I will not be accepting the damaged phone after numerous attempts to get assistance from Finrite.

0
Replies (3)
Edgars
Edgars's reply12 Apr 2018, 09:12
Official

Thank you for making contact with us regarding the faulty device .Please accept our sincere apologies for the frustrations caused to you .By copy of your mail we will escalate this matter to our senior manager for urgent update and feedback will be provided to you.***/GO

Kind regards

The Edgar's Customer Experience Team

KS
Kelebogile S's update13 Apr 2018, 11:38
Reviewer Update
The company is not willing to hear what I have stated & my grievance. Where's customer service there?
KS
Kelebogile S's update16 Apr 2018, 12:58
Reviewer Update
Still awaiting reply for underwriters