SS
Shaun S

1 reviews | Active since Mar 2009

13 May 2022, 18:10

I want a MANAGER to phone me! That’s all.

I’ve just posted this on Facebook: Rant coming up… day 1: I have to say that Edgars has to be the company with the most DISGUSTING customer “service” I have ever experienced (MTN comes in a close second, but don’t get me started). Time to close my account. Pathetic. Honestly, I just wish they would finally go under instead of putting up a facade of any sort of service. I’ve tried to sort out my issue via their call center, emails, WhatsApps and eventually threatening legal action. But no, they don’t give a flying ****!! Just ignore. I’m so sick of you lot. You can go to hell Edgars. Now, until a MANAGER calls me, I will have this fight on social media where everyone can see your farce. Yes, in case you didn’t notice, I have finally lost my temper with you assholes. I told the WhatsApp number that if a manger did not contact me by close of business today, I would go take to social media. They saw my messages but decided to ignore me. I WILL NOT STOP posting on all my social media accounts and consumer complaints websites about this until a MANAGER calls me (someone who can take responsibility and not just pass the Buck!). I’m not the type that goes immediately to social media, but I’ve realized now that i have no other option. Cause you just don’t care, do you. Your call Edgars. Literally. In case you need my details, speak to your so called WhatsApp “customer care” staff. The number they gave me to use (which I get no joy from) is: +***3. All they said is that I must contact head office. NO! You can contact ME for a change. I’m done wasting my time, patience and money running after you lot, FFS. Phone me! And don’t bother with DM’s, as this is going to be a public spat now, until a manager phones me. PATHETIC. Rant over… for today at least.

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Replies (3)
Edgars
Edgars's reply16 May 2022, 14:39
Official
 Good day Shaun, 

Trust you well.

RCS has made contact with you concerning your complaint.
Please accept our sincere apologies for the inconvenience caused.

Should you have any further enquiries please feel free to contact us.

Thank you and take care.
SS
Shaun S's update16 May 2022, 14:51
Reviewer Update
Thank you to Shardh Devnarrian and Ryan Haddon for sorting the issue out for me. If all the Edgars customer care staff would give the same level of service and attention as you both did, there would be a lot less issues all around. Also, as discussed with both of you above, some system changes are probably necessary in order to make sure that a good service can be achieved and maintained all around. I appreciate both of your help today and you both are the reason why I did not close my account today. I'm hoping that there are no more problems next month.
Edgars
Edgars's reply17 May 2022, 10:05
Official
Good day Shaun . 

Thank you the positive feedback .

Enjoy your day.