MN
Megan N
1 reviews | Active since Sept 2010
03 Mar 2016, 09:38
I refused an offer so he simply HUNG UP!!
Call centre rep contacted me about 5 minutes ago to tell me I have been selected as a VIP account holder and he offered all sorts of vouchers etc for R60 a month. I kept telling him that I wasn't interested but he persisted and wouldn't hear me. After a said no thank you a few times he just put the phone down on me! Is this how \VIPs\" are treated!!! I spend enough with Edgars already and this is not the first time I've been treated so badly by someone representing them!! I shall be reducing my account to nil and closing it!<br> "
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Edgars's replyOfficial
03 Mar 2016, 12:18Hello locingem,
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Edgars's reply03 Mar 2016, 12:18
Official
Hello locingem,
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***