1 reviews | Active since Jan 2016
I purchased a cellphone in and September 2015
Hi my name is Phindi Msibi please assist I bought a cellphone BlackBerry Z3 on the 14/09/2015 and it started giving issues and I went back to Edgars in Jabulani Mall to book in for repairs on the 25/11/2015. I have been to the store six times already, Mpho and Vusi the cellphone consultants keeps on making empty promises. It is very unfair that I am paying for insurance and the phone that I dont have. I was told that the phone will take 3 weeks and now it is almost 2 months and I want my phone before the end of this week, otherwise Edgars will be next on Speak Out. We are spending lots of money to buy phones but the after service is very bad And I will also inform my friends not to waste their time and energy to buy phones from Edgar's.
Thank you for bringing this matter to our attention. Please be advised we have liaised with the store and they have confirmed that your handset is at the store, and it is ready for collection. We must sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature,
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have liaised with the store and they have confirmed that your handset is at the store, and it is ready for collection. We must sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature,
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***