I purchased a bag online last week, when it arrived the straps were badly damaged

I purchased a bag online last week, when it arrived the straps were badly damaged. I got in contact with customer care and i was assisted by a lady named Kribashnee Hansraj. Her customer service was excellent. I wasn't in any hurry for the exchange but she contacted me throughout the process to advise me of the status. I want to say thank you for the service i recieved and how this was handled by her. Well done!